Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us:

  • Account Information: Name, email address, password
  • Profile Information: Display name, profile picture
  • Billing Information: Processed securely through Stripe (we don’t store payment details)
  • Communication Data: Messages sent through our support channels

1.2 Content Data

  • Blog Content: Text content from your blog posts for audio generation
  • Generated Audio: Audio files created from your content
  • Player Configuration: Voice settings, design preferences, and customizations
  • Website Information: Domain names where players are embedded

1.3 Usage Data

We automatically collect information about how you use our Service:

  • Player Analytics: Play counts, duration, completion rates, engagement metrics
  • Technical Data: IP address, browser type, device information, operating system
  • Service Usage: Features used, pages visited, time spent on the Service
  • Error Logs: Technical errors and performance data for service improvement

1.4 Cookies and Tracking

  • Essential Cookies: Required for Service functionality and security
  • Analytics Cookies: Help us understand how the Service is used
  • Preference Cookies: Remember your settings and preferences
  • Third-Party Cookies: From integrated services like Google Analytics

2. How We Use Your Information

2.1 Service Provision

  • Provide, maintain, and improve the Butter Reader Service
  • Generate audio from your blog content using AI/TTS services
  • Deliver audio players and manage embed configurations
  • Process payments and manage subscriptions
  • Provide customer support and respond to inquiries

2.2 Communication

  • Send service-related notifications and updates
  • Respond to support requests and feedback
  • Send marketing communications (with your consent)
  • Notify you of changes to our Terms or Privacy Policy

2.3 Analytics and Improvement

  • Analyze usage patterns to improve Service functionality
  • Monitor performance and identify technical issues
  • Develop new features and enhancements
  • Conduct research and data analysis for business insights

2.4 Legal and Security

  • Comply with legal obligations and requests
  • Protect against fraud, abuse, and security threats
  • Enforce our Terms of Service and policies
  • Protect our rights and the rights of other users

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We share information with trusted service providers who help us operate the Service:

AI/TTS Services:

  • OpenAI: Text content for audio generation using their TTS API
  • ElevenLabs: Text content for audio generation using their TTS API
  • These providers process your content according to their privacy policies

Infrastructure and Analytics:

  • Google Firebase: Hosting, database, authentication, and cloud functions
  • Google Analytics: Website usage analytics (anonymized data)
  • Stripe: Payment processing (they handle billing information securely)

Email Services:

  • Brevo (Sendinblue): Email delivery and marketing communications

3.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with notice provided to you.

3.3 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal process or government requests
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users
  • Investigate fraud or security issues

3.4 With Your Consent

We may share information in other situations with your explicit consent.

4. Data Security

4.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

  • Encryption: Data in transit and at rest is encrypted
  • Access Controls: Limited access to personal data on a need-to-know basis
  • Regular Audits: Security practices are regularly reviewed and updated
  • Secure Infrastructure: Using Google Firebase’s secure cloud platform

4.2 API Key Protection

  • Your third-party API keys (OpenAI, ElevenLabs) are encrypted and stored securely
  • API keys are only used for generating audio as requested
  • We never share or sell your API keys to third parties

4.3 Data Breach Response

In the event of a data breach, we will:

  • Investigate and contain the breach promptly
  • Notify affected users and authorities as required by law
  • Take steps to prevent future breaches

5. Data Retention

5.1 Account Data

  • Account information is retained while your account is active
  • After account deletion, personal data is removed within 30 days
  • Some data may be retained longer for legal compliance

5.2 Generated Audio

  • Audio files are stored until you delete them or your account is terminated
  • Cached audio may be retained for up to 90 days for performance optimization
  • You can delete individual audio files at any time through the Service

5.3 Analytics Data

  • Aggregated analytics data may be retained indefinitely for business insights
  • Personal identifiers are removed from long-term analytics data
  • Individual usage data is retained for up to 2 years

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Update: Correct or update your personal information through your account
  • Delete: Request deletion of your personal information and account
  • Export: Download your generated audio files and configuration data

6.2 Communication Preferences

  • Marketing Emails: Unsubscribe from marketing communications at any time
  • Service Notifications: Some service-related emails cannot be disabled
  • Email Preferences: Manage your communication preferences in your account settings

6.3 Cookie Controls

  • Browser Settings: Configure your browser to block or delete cookies
  • Opt-Out: Use analytics opt-out tools where available
  • Essential Cookies: Some cookies are necessary for Service functionality

6.4 Data Portability

You can export your data including:

  • Player configurations and settings
  • Generated audio files
  • Usage analytics (personal data only)

7. Children’s Privacy

The Service is not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us immediately.

8. International Data Transfers

8.1 Global Service

Our Service is hosted on Google Firebase, which may process data in various countries. We ensure appropriate safeguards are in place for international transfers.

8.2 EU Users

For users in the European Union, we comply with GDPR requirements and ensure adequate protection for data transfers outside the EU.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: What personal information we collect and how it’s used
  • Right to Delete: Request deletion of personal information
  • Right to Non-Discrimination: We won’t discriminate against you for exercising privacy rights
  • Right to Opt-Out: Opt out of the sale of personal information (we don’t sell personal information)

10. Changes to This Privacy Policy

10.1 Policy Updates

We may update this Privacy Policy from time to time. When we do:

  • We’ll post the updated policy on our website
  • We’ll notify you via email of material changes
  • The “Effective Date” at the top will be updated
  • Continued use of the Service constitutes acceptance of changes

10.2 Notification Methods

  • Email notification to your registered email address
  • In-app notification when you next use the Service
  • Website banner or notice on our homepage

11. Contact Information

11.1 Privacy Questions

For questions about this Privacy Policy or our privacy practices, contact us at:

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